The costs of managing the IT requirements of an organisation, computing environments are growing significantly with hardware and software only representing approximately 20% of the total cost.

In response to this issue, IDS has an service known as “CSMO”. This service allows the customer to outsource part or full desktop management to IDS. IDS would evaluate your organisations business requirements take into consideration budgetary limitations and assume responsibility for the co. ordination of;

• Technical resources
• Performance analysis
• Vendors
• Growth strategy and planning
• Acquisition and installation planning
• Day to day support services implementation
• Asset Management
• Product information, on technology’s relevant to your system and industry
• User training

IDS will correlate with all vendors and contractors, evaluate the services provided to make sure all services have been provided as requested and provide monthly reports to the status of your system for management.

The objective in offering this service is to improve the ability for customers to focus on core business. To do this predictable and agreed support costs, based on number of workstations, needs to be in place. To have a growth strategy in place for a stable and planned growth plan and to reduce your stress levels.