Interdata Solutions - Innovative IT Solutions

Professional IT Support

Support Contracts

Network Support Services offer a complete range of Maintenance Support Agreements to protect and cover your network in the event of breakdown or failure. Our contracts are designed to be flexible and provide as much protection as you require from single items of equipment such as servers to complete and comprehensive network cover. All our contracts can be tailored to meet a two, four or eight hour engineer response time and include telephone support.

Comprehensive Contracts*

Offer complete cover for your network and protect your business against all parts and labour costs for the duration of the contract. These agreements offer usually offer the following features but can be customised to meet your individual business requirements:

Telephone Support Our highly trained engineers will provide telephone support in a bid to resolve the problem and get your system running again as quickly as possible.
Fast, onsite response An engineer will be onsite within 4 hours of reported failure of critical equipment such as servers or network switches/hubs.
Loan Equipment We will provide loan equipment if the failed item is not repairable onsite. In the event of PC failure, a loan computer will be provided and data transferred to the loan and back again once your computer has been repaired.
Remote Support
We will connect into your network from our head office in Sydney and attempt to resolve your faults.

Labour Only Contracts

Labour Only contracts protect your business against any labour costs incurred during a site visit.

Retainer Contracts

For an annual fee, a retainer contract entitles your business to call a Network Support Engineer to site within the guaranteed response period although parts and labour charges do apply. To discuss maintenance contracts in more detail, please contact our sales team who will create a contract to meet your requirements and provide a quotation.