The new year is fast approaching, and now is the ideal time for Brisbane businesses to evaluate and strengthen their IT systems. A research by Gartner reveals that businesses that prioritise proactive IT management can reduce downtime by up to 85%, translating into significant cost savings and improved productivity.

For many businesses, keeping IT infrastructure secure and efficient can be a complex task but managed IT services can simplify this process by offering proactive monitoring, expert support, and strategies tailored to meet your specific business needs. Whether it’s ensuring your systems are resilient against cyber threats or optimising your workflows with the latest technology, a reliable managed services provider (MSP) can guide you every step of the way.

This guide outlines 15  practical steps Brisbane businesses can take to prepare their IT systems for the demands of 2025. With insights tailored to Brisbane’s unique business environment, these steps will help you future-proof your technology while maintaining focus on the core of growing your business.

15 Key Actions to Prepare Your IT Systems for 2025

1. Conduct a Comprehensive IT Audit

An IT audit acts as a health check for your technology, providing a clear picture of its current state and highlighting areas that need attention. This process helps you pinpoint vulnerabilities, eliminate inefficiencies, and identify opportunities for improvement. Start by taking stock of your hardware, software, network infrastructure, and IT processes.

Ask yourself specific questions:

• Have you applied the latest security patches to all software?

• Are there bottlenecks or single points of failure in your network design?

• Is your data being backed up regularly and stored securely?

To make this process more manageable, we’ve created an IT Audit Checklist for you to get started. It’s designed to guide you through each step, ensuring you cover all the essential areas of your IT systems. This tool is particularly useful for identifying gaps and prioritising updates as you prepare your IT infrastructure for 2025. Download the checklist here for free!

2. Update Software and Firmware

Regular software updates do more than introduce new features. They are important for fixing security vulnerabilities that hackers often target. Using outdated systems exposes your business to threats and can create compatibility issues that hinder productivity. Keeping your software and firmware up to date ensures that your systems run smoothly and securely.

Key updates to prioritise:

• Business-critical applications: Make sure all your core business applications are up to date and functioning optimally.

• Operating systems: Ensure all devices in your network are using supported and patched operating systems.

• Firmware: Regularly check for firmware updates on devices like routers and servers, as these can improve performance and security.

3. Improve Communication Tools

Effective communication Effective communication is crucial for maintaining productivity, particularly if your team operates across multiple locations or works remotely. Upgrading your communication tools to include modern solutions like IP Phone Systems (VoIP) and Virtual Private Networks (VPNs) can streamline collaboration and enhance connectivity.

Key communication tools to consider:

• IP Phone Systems (VoIP): These systems enable flexible, cost-effective communication through internet-based calls. They offer advanced features like integrations and scalability, making it easier for your team to stay connected.

• Virtual Private Networks (VPNs): A VPN ensures secure, reliable access to your business network, allowing remote teams to communicate and collaborate without compromising data privacy.

• Real-time connectivity: Tools like VoIP and VPNs support seamless communication for urgent matters, helping your team stay responsive and coordinated.

4. Strengthen Cybersecurity with a Zero Trust Approach

As cyber threats become more prevalent, relying on traditional perimeter-based security is no longer sufficient. A Zero Trust approach offers a more effective framework for securing your IT infrastructure. This model means that no user or device should be trusted by default, even if they are inside the network. Instead, trust is established only after continuous verification.

Key elements to strengthen cybersecurity:

• Advanced Endpoint Detection and Response (EDR): EDR tools monitor all endpoints in real-time and can quickly identify and mitigate potential threats.

• Multifactor Authentication (MFA): MFA adds an extra layer of security by requiring more than just a password to gain access to critical systems.

• Regular Security Training: Empower your team with the skills to recognise phishing attempts and other common cyber threats.

5. Optimise Cloud Infrastructure

The cloud offers scalability and cost-effectiveness, but without regular optimisation, you may face inefficiencies that increase expenses. Reviewing your cloud infrastructure ensures your services are tailored to your business needs, improving performance and value.

To maximise your cloud infrastructure:

• Review usage: Identify and remove underutilised or unused resources to minimise costs.

• Secure your data: Our Cloud Backup & Protection covers Microsoft 365, Google Workspace, Salesforce, Box, and Dropbox, offering automated backups for Windows, Mac, and Linux systems.

• Configure for performance: We ensure that your SaaS services are set up for optimal security and efficiency, defending against risks like malware and data breaches.

Interdata’s SaaS solutions provide an optimised approach to cloud-based software, delivering applications that are accessible anytime, anywhere, while reducing upfront costs through a subscription-based model. Our services also prioritise data protection, ensuring critical business information is securely backed up and easily restorable when needed.

6. Test and Improve Disaster Recovery Plans

In Brisbane, the high risk of natural disasters like storms and flooding can disrupt your business operations. Having a robust disaster recovery plan is crucial for mitigating these risks and ensuring that your operations can continue with minimal downtime.

Key components of a solid disaster recovery plan:

• Regular testing: Ensure backups can be restored and that your team knows how to activate the plan when necessary.

• Geographic redundancy: Store critical data in multiple locations to prevent loss in case of a disaster at one site.

• Clear communication protocols: Develop a plan for keeping staff informed during a disaster, so they know their responsibilities and the steps to follow.

7. Transition to IPv6

IPv6 is the next-generation internet protocol that offers a more efficient, secure, and scalable alternative to the current IPv4 system. As more devices and users connect to the internet, transitioning to IPv6 ensures that your business is ready for the future.

Why make the transition now?

• Better performance: IPv6 improves routing efficiency, leading to faster and more reliable connections.

• Improved security: Built-in security features make IPv6 less vulnerable to common cyber threats.

• Future-proofing: Transitioning to IPv6 now ensures that your business won’t face connectivity issues as the number of connected devices continues to grow.

With Interdata’s communication services, you can integrate IPv6 seamlessly into your operations, enhancing communication tools like email hosting, VoIP systems, and messaging platforms. These services ensure secure, reliable, and high-performing connections tailored to your needs.

8. Train Staff in Cybersecurity Awareness

Human error remains one of the leading causes of security breaches. Ensuring that your staff are well-trained in cybersecurity’s best practices can reduce the risk of falling victim to common threats such as phishing and social engineering attacks.

Key training areas to focus on:

• Phishing awareness: Teach staff to identify phishing emails and avoid clicking on suspicious links.

• Password security: Encourage strong, unique passwords and implement a company-wide policy on password management.

• Data handling best practices: Ensure staff understand how to handle sensitive information securely, both online and offline.

9. Integrate AI and Automation

AI and automation are powerful tools that can help streamline operations, improve efficiency, and enhance decision-making. By automating repetitive tasks, your team can focus on higher-value activities, while AI tools can provide insights that drive smarter business decisions.

Some ways AI and automation can benefit your business include:

• Customer service: AI chatbots can handle basic inquiries, allowing your staff to focus on more complex customer needs.

• Inventory management: Automation tools can track stock levels and reorder products automatically, ensuring you never run out of crucial items.

• Invoicing and payments: Automated invoicing reduces errors and speeds up the payment process.

10. Implement Proactive IT Maintenance

Proactive IT maintenance minimises downtime and prevents costly disruptions, keeping your business running smoothly. Regular system checks, timely updates, and robust security monitoring are crucial to maintaining reliable operations.

Interdata offers professional services that prioritise proactive maintenance, ensuring your IT infrastructure stays efficient, secure, and aligned with your goals.

Key benefits of proactive maintenance with Interdata include:

• Early issue detection: Our continuous monitoring identifies potential problems, helping you address them before they escalate into major disruptions.

• Reduced downtime: With preventative measures, your systems experience fewer interruptions, boosting productivity and operational continuity.

• Enhanced security: From cybersecurity strategies to backup and recovery plans, we ensure your systems stay updated and protected against the latest threats.

11. Secure Remote Work Solutions

Remote and hybrid work models are increasingly popular particularly in Brisbane, with the city's appealing lifestyle and flexibility. However, it’s essential to ensure that your remote work systems are secure and efficient. Implementing secure remote work solutions, such as virtual private networks (VPNs) and cloud-based collaboration tools, is vital for keeping your team connected while maintaining strong security.

Effective solutions for securing remote work include:

• VPNs (Virtual Private Networks): These secure internet connections, protecting data and communications when working outside the office.

• Cloud-based collaboration tools: Platforms like Microsoft Teams or Google Workspace allow seamless communication and document sharing, no matter where your team is located.

• Endpoint security: Ensure that all devices used for remote work are secured and regularly updated to prevent vulnerabilities.

12. Explore Emerging Technologies

Brisbane's growing tech startup scene presents exciting opportunities for businesses to leverage new technologies and stay ahead of the competition. Partnering with local innovators and embracing emerging technologies can help your business access tailored solutions that improve efficiency, drive innovation, and support growth.

Emerging technologies to consider:

• AI and machine learning: These technologies can provide insights that enhance decision-making, improve customer experiences, and automate routine tasks.

• Blockchain: Blockchain has the potential to revolutionise data security, transactions, and supply chain transparency.

• IoT (Internet of Things): IoT devices can help businesses monitor and optimise operations in real time.

13. Align IT Strategy with Sustainability Goals

Sustainability is becoming a top priority for businesses in Brisbane, and your IT strategy should reflect this growing trend. Implementing green IT practices not only helps protect the environment but can also reduce operational costs and enhance your company’s reputation.

Sustainable IT practices to consider:

• Energy-efficient hardware: Invest in energy-efficient devices that reduce your carbon footprint while lowering electricity costs.

• Cloud optimisation: Moving more of your operations to the cloud can help reduce the need for physical infrastructure and associated energy consumption.

• Responsible e-waste disposal: Ensure that outdated or broken equipment is disposed of in an environmentally responsible manner.

14. Leverage Opportunities Tied to the 2032 Olympics

The 2032 Olympics in Brisbane present a unique opportunity for businesses to grow and thrive amid significant infrastructure development and increased economic activity. Choosing the right managed service provider (MSP) to support your IT needs can help you leverage these opportunities effectively and position your business as a key player in the local market.

Why the right MSP matters:

• Optimised IT systems: Ensure your technology can adapt to new demands and integrate with evolving infrastructure.

• Local partnerships: Collaborate with an MSP like Interdata, that understands the regional landscape and can help you connect with local suppliers and stakeholders.

• Comprehensive services: Interdata offers a range of solutions, including infrastructure support, cybersecurity, and scalable cloud services, to align your IT strategy with Brisbane’s growth.

Steps to take:

• Monitor upcoming infrastructure projects to identify how they can enhance your operations.

• Strengthen your network by partnering with trusted providers who can support your goals.

• Showcase your business as a proactive participant in Brisbane’s development in the lead-up to the Olympics.

With Interdata’s expertise, you’ll have the tools and support to seize the opportunities that come with this once-in-a-lifetime event.

15. Stay Compliant with Queensland Regulations

Meeting Queensland’s data privacy and cybersecurity requirements is vital to avoiding legal risks and protecting sensitive information. Incorporating robust Business Continuity services can help ensure that your systems remain compliant while safeguarding operations against potential disruptions.

Key compliance considerations:

• Data protection: Align your data management practices with Queensland’s privacy regulations to secure customer and business information.

• Resilient security measures: Implement and regularly update security protocols that meet industry standards to minimise vulnerabilities.

• Comprehensive continuity planning: Business Continuity Planning ensures your operations are prepared to handle compliance audits and unexpected challenges with minimal impact.

Interdata provides tailored Business Continuity services, including proactive risk assessments, detailed continuity strategies, and backup and recovery solutions. By partnering with us, you can ensure your IT systems stay compliant while supporting uninterrupted business operations.

Prepare Your IT Now for a Successful 2025

Preparing your IT infrastructure for 2025 is an investment in your business’s future. By addressing vulnerabilities, optimising systems, and aligning IT with your strategic goals, you can reduce risks, improve efficiency, and seize new opportunities.

Managed IT services provide the expertise and support Brisbane businesses need to achieve this. Don’t wait until the new year to start planning—take action today to ensure your IT systems are ready to support your success in 2025 and beyond.

Interdata stands apart by offering:

• A Personalised Approach: With over 30 years of experience as a family-operated business, we provide tailored IT solutions with the personal touch of a trusted partner.

• Reliable Local Expertise: We understand Brisbane’s unique challenges and opportunities, offering strategies that align with your business goals and the local landscape.

• Proactive 24/7 Support: Our dedicated team minimises downtime with continuous monitoring and fast response times, ensuring your operations run smoothly.

• Scalable Solutions: Whether you’re growing or adapting, our services evolve with your business to keep your IT systems aligned with your needs.

We build relationships that go beyond transactions, helping you leverage technology to achieve meaningful results while feeling supported every step of the way. 

Contact Interdata today to schedule your IT audit and discover how managed IT services can prepare your business for the year ahead.