24/7 Helpdesk Support
Round-the-clock technical support from our Australian-based team for all your IT issues
Our IT Support Solutions
Managed IT Services
Complete IT infrastructure management including monitoring, maintenance, and updates
Cloud Support & Management
Microsoft 365, Google Workspace, and cloud infrastructure support and optimisation
Remote Support & Troubleshooting
Fast remote assistance for immediate resolution of software and system issues
Network Infrastructure Support
Comprehensive network monitoring, configuration, and performance optimisation
IT Strategy & Consulting
Strategic IT planning, technology roadmaps, and digital transformation guidance
Common IT Problems We Solve
- Frequent system downtime affecting business productivity
- Slow network performance and connectivity issues
- Outdated software and security vulnerabilities
- Lack of proactive monitoring and maintenance
- High IT costs without strategic value
- Poor backup and disaster recovery capabilities
Comprehensive IT Support Services
- 24/7 Monitoring & Support
Proactive system monitoring with immediate response to critical issues and performance alerts - Helpdesk & User Support
Multi-channel support including phone, email, and remote assistance for all user technical issues - Infrastructure Management
Complete server, network, and cloud infrastructure monitoring, maintenance, and optimisation - Patch & Update Management
Automated patch deployment, software updates, and security maintenance across all systems - Backup & Disaster Recovery
Comprehensive data protection, backup monitoring, and business continuity planning - IT Strategic Planning
Technology roadmaps, budget planning, and strategic IT guidance aligned with business goals
Proven IT Support Results
30+
Years IT Support Experience
99.9%
System Uptime Guarantee
<2hr
Average Response Time
500+
Australian Businesses Supported
Australian IT Support Success Stories
For client security, we keep all case studies anonymous. This protects our clients from being identified as IT services customers — a common vector for targeted cyber attacks.
Manufacturing Company — Infrastructure Modernisation
Brisbane-based manufacturing firm, 200+ employees across factory floor and office staff
Challenge: A 15-year-old server infrastructure was failing regularly — production scheduling systems would go down mid-shift, costing thousands in lost output. Staff had no remote access, and the single on-site IT person was overwhelmed. Leadership knew they needed to modernise but had no clear roadmap.
Solution: We conducted a full infrastructure audit, then staged a migration to hybrid cloud over 12 weeks — minimising disruption to production. New 24/7 monitoring catches issues before they escalate. We also implemented proper backup and disaster recovery for the first time.
Result: 99.9% uptime in the 18 months since migration. IT support costs reduced by 40%. The operations manager now gets a full night's sleep.
Professional Services Firm — Remote Work Enablement
Sydney CBD accounting and advisory firm, 45 staff
Challenge: When COVID hit, their legacy VPN buckled under the load — dropped connections, slow file access, frustrated staff working from kitchen tables. Partners were concerned about client data security on home networks. They needed to go fully remote in under 3 weeks.
Solution: Emergency deployment of Microsoft 365 with SharePoint and Teams, replacing the unreliable VPN with secure cloud-based access. We set up MFA across all accounts, deployed endpoint protection to home devices, and ran remote training sessions so staff could actually use the new tools.
Result: Fully remote within 2 weeks. Staff satisfaction with IT jumped 50% in post-project survey. Three years later, they're still hybrid — and the infrastructure we built supports it seamlessly.
Retail Chain — Multi-Site IT Management
Queensland-based retail group, 15 stores across South-East QLD and Northern NSW
Challenge: Every store had evolved its own IT setup — different POS systems, inconsistent Wi-Fi, no central visibility. When something broke, store managers were calling three different "IT guys." Head office had no way to push updates or enforce security policies. Compliance was a mess.
Solution: We standardised infrastructure across all 15 sites over 6 months: unified POS backend, consistent network hardware, centralised monitoring from a single dashboard. Each store now gets the same level of support with guaranteed response times. We also implemented group-wide security policies and automated patching.
Result: IT support tickets dropped 60%. Store managers now call one number. Head office has full visibility across every location — and passed their next compliance audit without findings.
Frequently Asked IT Support Questions
What does IT support include?
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IT support includes helpdesk assistance, system monitoring, troubleshooting, software updates, network management, security maintenance, backup monitoring, and user training. We provide both reactive support for issues and proactive maintenance to prevent problems.
How much do IT support services cost in Australia?
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IT support costs typically range from $80-200 per user per month for managed services, depending on service level and complexity. Ad-hoc support ranges from $150-250 per hour. We offer fixed monthly packages that provide predictable costs and comprehensive coverage.
Do you provide on-site IT support?
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Yes, we provide on-site IT support across Australia for hardware installations, network setup, server maintenance, and issues that cannot be resolved remotely. Our technicians are available for scheduled visits and emergency call-outs.
What is the difference between managed IT and break-fix support?
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Managed IT provides proactive monitoring, maintenance, and support for a fixed monthly fee, preventing issues before they occur. Break-fix support charges hourly for reactive problem-solving after issues arise. Managed IT typically costs less overall and provides better system reliability.
How quickly do you respond to IT support requests?
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We guarantee response times based on priority: Critical issues within 15 minutes, high priority within 2 hours, medium priority within 4 hours, and low priority within 24 hours. Our 24/7 monitoring means many issues are detected and resolved before users notice them.
Do you support cloud services like Microsoft 365 and Google Workspace?
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Yes, we are certified partners for Microsoft 365 and Google Workspace, providing setup, migration, optimisation, user training, and ongoing support. We also support other cloud platforms including AWS, Azure, and various SaaS applications.
