Acceptable Use Policy

Introduction

This Acceptable Use Policy ("AUP") defines the rules and guidelines governing the use of Interdata Solutions' systems, services, website, and technology resources.

By accessing or using any of our services, you agree to comply with this AUP, our Terms and Conditions, and all applicable laws and regulations.

Scope

This policy applies to:

• All users of Interdata Solutions systems, services, networks, and websites
• Employees, clients, contractors, and authorised third parties
• All activities performed on or through Interdata Solutions equipment, hosted platforms, or online services

General Acceptable Use Requirements

All users must ensure their activities comply with:

• Applicable laws and regulations, including Australian privacy, cybersecurity, and data protection legislation
• Interdata Solutions policies, including this AUP available at https://www.interdatasolutions.com.au/aup
• Industry best practices for system security, data protection, and technology usage
• Responsible and reasonable usage standards that do not disrupt service performance, security, or availability for other clients

Prohibited Activities

Users must not engage in any behaviour that is unlawful, unethical, harmful, disruptive, or inconsistent with the proper operation of our services.

Security Violations

You must not:

• Attempt to bypass, disable, or interfere with security measures
• Introduce or distribute malware, spyware, ransomware, viruses, Trojans, worms, or malicious scripts
• Perform unauthorised access attempts, penetration testing, network probing, or vulnerability scanning
• Breach, override, or attempt to circumvent system or data protection controls

Service Misuse

You must not:

• Use our services in ways that degrade, overload, or negatively impact infrastructure or other clients
• Host, store, transmit, or distribute harmful, fraudulent, offensive, or illegal content
• Send spam, unsolicited bulk messages, phishing attempts, or fraudulent communications
• Resell, redistribute, or repurpose our services without written authorisation
• Use bots, scrapers, crawlers, or automated systems without explicit permission

Unlawful or Harmful Conduct

You must not:

• Engage in any unlawful or fraudulent activity
• Conduct deceptive, misleading, or malicious actions
• Harass, threaten, defame, or harm individuals or organisations
• Violate privacy rights or misuse personal data

Intellectual Property Violations

You must not:

• Copy, distribute, or use copyrighted or trademarked material without legal rights
• Infringe on intellectual property, licensing, or ownership rights
• Misrepresent ownership or authorship of content

Website-Specific Restrictions

You must not:

• Damage, impair, or interfere with the website's functionality or accessibility
• Use the website for unlawful, harmful, or fraudulent purposes
• Upload or transmit malicious content, scripts, or code

Data Protection & Privacy

All users must handle data responsibly and in accordance with:

• The Privacy Act 1988 (Cth)
• Interdata Solutions' Privacy Policy
• Industry standards for data confidentiality, integrity, and availability

You must not:

• Access, disclose, or misuse personal or confidential information without authorisation
• Store or process sensitive data in violation of regulatory or contractual requirements
• Transfer data in ways that compromise its security, privacy, or integrity

System and Network Usage Requirements

Users must:

• Use secure access controls – Implement strong passwords, protect login credentials, and use multi-factor authentication where available
• Use systems appropriately – Only for authorised and intended business purposes
• Report issues promptly – Notify Interdata Solutions immediately of suspicious activity, breaches, or unauthorised access
• Cooperate with security controls – Follow required protocols and permit necessary monitoring
• Keep systems updated – Apply security patches and software updates within reasonable timeframes

Client Responsibilities for Third-Party Access

If you grant access to Interdata Solutions services to third parties (including employees, contractors, partners, or sub-clients):

• You remain responsible for all activity performed under your account
• You must ensure those parties comply with this AUP
• You must promptly revoke access when no longer required
• You must notify Interdata Solutions immediately if any unauthorised access occurs

Proactive Maintenance and Operational Requirements

Interdata Solutions may perform proactive maintenance, updates, security patches, and new system deployments as needed to ensure:

• Service reliability
• Security compliance
• Infrastructure performance and stability

These activities may require:

• Temporary service interruptions (advance notice provided when possible)
• Credential resets or access changes
• System or configuration adjustments

Users must not interfere with maintenance processes and must cooperate with required operational tasks.

Monitoring and Enforcement

Our Rights

Interdata Solutions reserves the right to:

• Monitor system and network usage where permitted by law
• Investigate suspected violations, abuse, or security incidents
• Suspend or restrict services without notice during investigations
• Terminate services for serious or repeated violations
• Report unlawful behaviour to authorities
• Deploy technical controls to prevent or mitigate abuse

Consequences of Violations

Violation of this AUP may result in:

• Warning notices requiring corrective action (typically 24–48 hours to respond, depending on severity)
• Temporary suspension of services until issues are resolved
• Termination of services without refund
• Legal action, where appropriate
• Financial liability for damages, losses, or associated costs

Penalties depend on the severity and frequency of the violation.

Reporting Violations

If you become aware of any violations of this AUP, report them immediately:

We will acknowledge receipt of violation reports within 2 business days and investigate promptly.

Limitation of Liability

Interdata Solutions:

• Provides information and services on an "as-is" basis
• Does not guarantee accuracy, completeness, or suitability of services or website content
• Is not liable for losses caused by misuse, negligence, or user actions
• Is not responsible for indirect, incidental, or consequential damages

Full liability limitations are outlined in our Terms and Conditions.

Links to External Websites

Our website may include links to third-party sites for user convenience.

We do not endorse or control these external sites and are not responsible for their content, security, or practices.

Policy Updates

Interdata Solutions may update this AUP at any time.

Changes are effective immediately upon publication at: https://www.interdatasolutions.com.au/aup

This AUP is reviewed annually, or as needed to reflect changes in technology, law, or service offerings.

Governing Law

This AUP is governed by the laws of Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.

Contact Information